Privacy Policy
22 January 2025
The Website https://premiumpethouse.com/shop/ is owned and operated by Premium Pet House, a company having its registered office at Laxmi Chowk, Dehu - Alandi Rd, Moshi, pune, Maharashtra 412105.
The platform is designed for users aged 18 and above. If someone under 18 accesses the service, it's assumed to be with their guardian's permission. The company doesn't intentionally gather personal data from minors without parental or guardian consent. If such information is inadvertently collected, it will be promptly removed from all active databases. Parents or legal guardians who believe their child's personal information has been collected or used should contact the company.
You trust us with your data and we take that responsibility very seriously, which is why we have multiple levels of security in place to help keep your transactions and data safe. As a company we’re committed to protecting your privacy and your information when you use the Platform.
Here, is our privacy policy that explains the company gathers, receives, retains, processes, shares, transfer and general management of your personal data and other information. We recommend that you read this Privacy Policy carefully before using or registering on the Platform or availing any material, information or services on it.
It does not apply to any information provided to or collected by third parties through the Platform or any Third-Party Sites, in each case in connection with the Platform's services. You agree to the terms of this Privacy Policy by visiting the Platform, creating an account, or clicking the button saying "I accept". You agree that the company may collect, store, process, transfer and share your information (including Personal Information) as outlined in this policy.
This Privacy Policy is incorporated by reference into, and is part of, our Terms of Service, and must be read in conjunction with them. Any capitalized terms not defined herein shall have the meaning ascribed to them in the Terms.
To further explain, this Privacy Policy is an electronic record in the electronic form and its regulatory provisions that also includes body of Information Technology Act, 2000, and its rules and in accordance with applicable laws in India. The company do not need to provide any physical, electronic or digital signature on this document.
Privacy Policy in Detail
- The company may collect or you may provide certain personal data during Platform registration and Service usage. This includes:
- Your name, email address, password, IP address, and billing/shipping details
- Content you receive, upload, or post on the Platform, including messages, images, videos, and feedback
- Information provided during customer support interactions
- Data you choose to upload, sync, or import from your device
- The Company may also gather non-personal data related to your Platform access and device usage, such as:
- SDK/API/JS code version
- Browser and internet service provider
- Operating system and browser type
- Cookie information and timestamp
- Application identifier, version, and distribution channel
- Device identifiers (Android ad master identifier, network card address, IMEI)
- Device model and manufacturer
- Terminal device operating system version
- Session start/stop time
- Location, language, and time zone
- Network status (e.g., WiFi)
- In addition to your profile information, we also give you the ability to share your exact location by permitting your computer or mobile device to send location information to us. The Company may use and store this location information to provide and improve the Service, to provide you with location-based services and features that you are interested in.
You can withdraw such permission at any time by disabling location tracking on your mobile device; however, this may affect your experience of particular platform functions. In addition, we also use your IP address to diagnose and fix server problems, administer the Platform and authenticate your identity. It also assists us in acquiring general demographic data. - When you interact with the platform, we get this data and use it to create measure, support and personalize the Service and make the user more comfortable. We may also collect information using web beacons, tags or pixels.
- Your information is protected through encryption technology during payment operations on the Platform. In the case of Platform-related payments, you know that the Company only supports a mechanism for third-party payment gateways to process it.
- When you use our Platform, our systems automatically record certain information ("Log Data"). This information may include your IP address, operating system information, the webpage that led you to the Platform, which pages you visit on the Platform, your general location, your mobile carrier, device and application identifiers, search queries, and how you interact with links on the Platform, including email notifications and redirects.
- Payment gateways collect the Financial Information like bank account details and not the Company. You authorize us to provide your information to third-party specialization service providers, for the purpose of payment management and processing. Company does not guarantee the transmissions from you to the Company of payment or personal information are secure and that third parties shall not gain access to them.
The Company herein shall not be liable for any actions or omissions of the payment gateway. Before providing any sensitive personal information, we recommend reviewing the applicable third-party payment gateway's terms of service and privacy policy. - The Company may use the information for the purposes of:
- Assisting in your creation, sign-in, and management of the Platform account
- Providing and improving our Services
- Identifying yourself and validating it with third parties
- To place your Personal Information in the system to make future visits easier
- All of the data we analyze to understand your preferences and personalize your experience on the Platform
- Providing personalized recommendations and Services
- Responding more appropriately to your feedback, questions, and reviews to enhance our offerings
- Your information is also disclosed to affiliates and third-party service providers as necessary to provide our Services
- Informing you about essential changes to our Services, Platform use, and policies
- Contacting you through different communication channels about our Services and products
- Protection against mistakes, fraud, and illicit activity on the Platform
- Performing Internal Audits, Data Analysis and Research to improve our Platform and Services
- Developing marketing and promotion campaigns
- Safety on the platform and keeping users honest
- Your information is also used for the aforementioned or other purpose upon your express consent. We might send you marketing emails, which you can unsubscribe from. But you cannot opt out of administrative messages, customer service responses, or transactional communications. We will not disclose your Personal Information to other users of the Platform, or vice versa, without your written consent.
- When utilizing the Platform, you may encounter links directing you to external websites, platforms, or applications not under the Company's control ("Third-Party Sites"). These Third-Party Sites have their own terms and conditions and privacy policies governing how they handle your information. The Company is not responsible for the security, privacy practices, or content of these Third-Party Sites and explicitly disclaims any liability regarding how they collect, use, or manage your information.
The Company may also gather information from your device through Bluetooth permissions if you enable this feature. This could include device identifiers and location data, which are used to improve your experience and offer location-based services. You have the option to manage your Bluetooth permissions through your device settings at any time. - When you use our platform, small bits of information are stored on your computer or device called cookies. We use cookies for performance, functionality, targeting, advertising or social media or content purposes, in some cases third party or host based. These cookies are used to improve your browsing experience by remembering your actions / preferences (food login and region) and habits. This means that you will not have to enter the same information over and over again whenever you come back to the platform or move between pages.
- Cookies last a varying time on your desktop or mobile device. Some cookies are “session” cookies that expire when you close your browser, and others are “persistent” cookies that last until their expiration date or until you delete them.
Most of the cookies we use are persistent and they’ll last from 30 minutes to two years after being downloaded on your device. If you choose not to accept cookies, you may not be able to register for some of these services or take part in certain features — blocking cookies will not necessarily stop you from benefiting from or interacting with our site with third parties (e.g. our advertising partners). - Most web browsers automatically accept cookies, but you can modify your cookie settings in your browser controls, normally located in the “Tools” or “Preferences” menu.
- You can manage and control cookies in a number of ways. You should be aware that if you delete or block cookies, this can negatively impact your user experience and you may also be denied access to certain parts of the platform.
- The organization reserves the right to transfer your data, including personal details, when required by law or when it is deemed necessary to:
- comply with legal and regulatory obligations, and respond to lawful requests;
- protect the rights or property of the organization or Platform users, including enforcement of this Agreement and the Terms of Service;
- protect the safety of the organization, Platform users or any individual in cases of emergency;
- prevent the organization from incurring legal liability;
- cooperate with companies that represent the organization in litigation or provision services related to legal services, accounting, and/or auditing; and,
- address any related matters. The organization isn't required to notify you or get your permission in such cases.
- We may disclose your personal information to:
- third parties who facilitate the Services and Platform;
- third parties who provide auditing, data analysis, platform improvement services, and help with product delivery and related marketing communication. The organization, its service providers, or authorized persons may use contact information you provide to send messages to you concerning your use of the Platform. Such third parties are contractually obligated to keep this information confidential and to use it only for the purposes for which we disclose it to them. They can see, edit, or set cookies on your personal information.
- The organization may also choose to share aggregated, de-identified information with third parties. Your personally identifiable information may be disclosed to third-party vendors, consultants, and service providers performing services on behalf of the organization for the organization and who are bound by confidentiality agreements and restricted to the above-described use of your information. The organization may also disclose or transfer your personal information to third parties in accordance with applicable laws.
- You agree that the Organization may disclose or provide your information to its subsidiaries, affiliates, and third parties involved in business transactions (including without limitation mergers, financing, acquisitions, bankruptcies, dissolutions, or similar proceedings) These third parties are contractually bound not to reveal any personal data shared with them.
- We use appropriate security authorities, as mandated by law, to protect and secure your information. Your data is protected against unauthorized access and interceptions. However, using the internet cannot guarantee complete security.
- The organization is not responsible for any exposure of your information due to transmission errors, unauthorized access by third parties, or any other causes beyond its control. You are a key part of keeping your information safe.
- Never share your account details, such as your username, password, or other security information, with anyone. If you provide information using the internet, you agree that you understand that such communication is not secure, and you will not hold the organization liable for security breaches or the release of any personal information unless the organization has acted with gross and intentional negligence.
- If you are in the EEA, you have certain rights under the General Data Protection Regulation with respect to your personal data, including, where relevant, the right to: request to review, correct, delete, restrict, or object to qualifying processing of your personal data, and to data portability of your personal data. You may require some of the details to register on the platform or access features. Consequently, failure to provide certain information will limit your use of the platform's services in whole or in part, to beneficiaries of the Services of the platform.
You can edit your account data through the tools and settings the platforms offer to registered users and linked your data to your profile. - If your information is used based on consent, you can withdraw this permission at any time without affecting the legality of the process carried out before the withdrawal. To withdraw consent or collect your personal data collected by the company, please contact us. Notify the company of any changes or inaccuracies in your information so that records can be updated or corrected. We will respond to your request as soon as reasonably practical and in accordance with applicable law.
The Company will retain your Personal Information as long as necessary to provide services, or as otherwise required or permitted by applicable laws. - If you have any concern about the Privacy Policy, you can contact the Company within 24 hours of the incident by sending mail to the us. Within 24 hours of receiving a complaint, the Grievance Redressal Officer will acknowledge it and resolve the complaint within 15 days.
- We reserve the right to kick, modify, add to, or take away portions of this Privacy Policy at any time without particular notice. The changes will be effective immediately. You are responsible for periodically reviewing this Privacy Policy for updates. Changes can be identified by the “Last Updated” date at the top. If you continue to access or use our services after changes have been posted, you will be deemed to have accepted the new Privacy Policy and will be bound by its terms.
- By accessing this website and filling out your details, you agree/opt-in/authorize us to reach you via email, phone calls, SMS or WhatsApp on your provided number. Such structures may be used to communicate with you about our services or other product information and promotional offers available on our website or partner sites.
We may collect personal information for some of these purposes. You agree that your details can be used by us to get in touch with you for the above-mentioned purposes from Pet Basket even in case you have subscribed with Do Not Disturb (DND), Do Not Call (DNC) or National Customer Preference Register (NCPR). - By accepting this Privacy Policy, you also agree to maintain an utmost discretion with respect to all the data you have access to, as a user of the Platform. You agree that you will not disclose, distribute, alter, sell or use any information captured or accessed in any manner not in accordance with this Privacy Policy or in a manner adverse to the interests of the organization.
